Table of Contents:
1.2 Data controller
EZRIDE MOBILITY ELECTRICAL SCOOTERS RENTAL L.L.C. , (“EZRide”, “we”, “us”, “our”) is the operator of the website www.ezride.app (“Website”), the EZRide mobile application(s) (“Application”) and any other services we provide. EZRide is therefore the data controller of the personal data you provide to us.
1.3 Contact details
1.4 Governing law and jurisdiction
1.5 Effective date
2 What information does EZRide collect?
2.1 Information provided by you
We collect and process personal data about you when you interact with us and our Website/Application, when you register or update your EZRide account, when you purchase or use our services, when we carry out market research, when you subscribe to our e-updates/newsletters, when you contact customer services and when you enter our competitions. This personal data may include, but is not limited to: your name, date of birth, gender, email address, telephone number, login name and password, address, payment or banking information (including related payment verification information), government identification number(s), driver’s license or passport details, photograph and signature, as well as the preferences and settings that you enable for your EZRide account, including marketing preferences.
If we provide online services to a person under the age of 18 where parental consent is required, we may ask for a parent’s email address, in order to ask for consent.
2.2 Information created from using our service
We may generate or collect information about you ourselves. In an online context, much of this is set out in sections 2.4 and 10 below. In an offline context, we may collect information about you through conducting surveys or promotions.
We may collect your precise or approximate location information through data including GPS, IP address, device motion and WiFi of your phone, or GPS location from the Vehicle. We may also collect transaction details related to your use of our services, including the type of services requested and provided, your order details, delivery information, date and time the service was provided, amount charged, distance traveled, and payment method.
EZRide does not collect your payment information such as your credit card number as this is sent directly to our payment provider in encrypted form.
2.3 Information received from third parties
We may also receive information about you from third parties. For example, if you login to our Website/Application using Facebook Connect you will be asked if you wish to share information from your Facebook account with us. Similarly, if you use a “like” or “share” button or feature for our Website/Application on a third party platform, then the third party will share information with us. We may also receive information from third party demographics providers, which we may use to better understand our users and send them appropriate offers and information.
2.4 Information we collect using cookies and other tracking technologies
When you visit our Website/Application, we may collect, process and use information about you and your use of our Website/Application, including your login information, time zone setting, preferred languages, hardware models, IP address, browser plug-in types, software, file names and versions, operating systems and versions, a unique device identifier (e.g. your device’s IMEI number, the MAC address of your device’s wireless network interface or the mobile phone number used by the device), advertising identifiers, serial numbers, mobile network information, a log of your visited pages and how you arrived at our Website/Application. Such information may be collected through “traffic data” and may entail use of “cookies” or other tracking technologies, IP addresses or other numeric codes to identify your computer. For more information on cookies please see section 10 below.
3 How EZRide uses your information
We may process your personal data for the following purposes:
3.1 To fulfil a contract, or take steps linked to a contract: this is relevant where you purchase products or services from us or enter a competition we run and includes:
3.2 As required by us to conduct our business and pursue our legitimate interests, in particular:
3.3 For purposes which are required by law:
3.4 Where you give us consent:
we may send you direct marketing in relation to our relevant products and services, or other products and services provided by us and carefully selected partners and sponsors;
we may place cookies and use similar technologies in accordance with our cookies policy (see section 2.4 above and section 10 below) and the information provided to you when those technologies are used; and
on other occasions where we ask you for consent, we may use the data for the purpose which we explain at that time.
3.5 Where you give us your explicit consent, when you provide us with personal data about your health, for the following purposes:
4 Withdrawing consent or otherwise objecting to direct marketing
Wherever we rely on your consent, you will always be able to withdraw that consent, although we may have other legal grounds for processing your data for other purposes, such as those set out above. In some cases, we may send you direct marketing without your consent, where we rely on our legitimate interests. You have an absolute right to opt-out of direct marketing, or profiling we carry out for direct marketing, at any time. You can do this by following the instructions in the communication where this is an electronic message, or by contacting us at email@example.com.
5 Sharing of your personal information
6 International transfers of your personal data
7 Your Rights
EZRide will normally answer your request within one month. In case of repetitive or unreasonable inquiries, EZRide is entitled to charge a fee.
8 Retention of your personal data
We use all reasonably necessary technical and organisational security measures to protect your data managed by us against manipulation, loss, destruction and against access by unauthorized persons. We are constantly improving our security measures in line with technological development. You must be aware, however, that no method of transmission over the Internet, and no means of electronic or physical storage, is absolutely secure. As such, you acknowledge and accept that we cannot guarantee the security of your information transmitted to, through, or on our Services or via the Internet and that any such transmission is at your own risk and we cannot be held responsible for any unauthorized access by third parties.
10 Cookies and other tracking technologies
11 Links to third party websites/applications